Getting Started on the Right Foot When Transitioning to a New Pharmacy Services Provider

When you’re switching to a new pharmacy services provider, you want the transition to be seamless, so that staff and residents alike experience little or no negative impact. In choosing a new pharmacy services provider, it’s important to consider multiple factors, including the depth and thoroughness of a provider’s transition plan.
Grane Rx understands the importance of getting started on the right foot. When we partner with a new Skilled Nursing Facility or PACE program, we rely on a tried-and-true formula with several key components to pave the way toward a seamless transition.

Part 1: Kick-off Pharmacy Services Meeting

The first step in the Grane Rx transition process is, quite simply, to thoroughly explain the process. In a kick-off meeting, our team meets with the center’s team to review the transition plan in detail and clarify any areas of concern or questions.
During this meeting, our teams also work together to establish a communication plan and schedule for the transition itself.  

Part 2: Analysis of Pharmacy Services

The second phase of the process includes a look at the current status of pharmacy services at the SNF or PACE program. During this stage, the Grane Rx team develops a gap analysis, comparing actual performance with desired performance.
This analysis helps us formulate a framework for pharmacy services moving forward, one that makes the best use of capabilities and cultivates optimal performance.
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Part 3: Training With Pharmacy Services Team

Pharmacy orders play an integral role in the everyday functionality of pharmacy services, and our goal is to make placing them simple for your team. In order to do this, our electronic health record adapts to integrate with the EHR already in place in your center. This allows data to transfer in real time from your center to our pharmacy.
During this phase, our IT team tests the functionality of EHR data integration to ensure the kinks are worked out before services go live and then configures the pharmacy information system.
Following this step, we begin to work with the center’s personnel to review processes and formulate implementation plans, which will include comprehensive, interdisciplinary training. As we begin the final stages of preparation, our team will also review final processes.

Part 4: Pharmacy Services Provider Meetings With Residents

When pharmacy services go live, the Grane Rx pharmacy team will be onsite to ensure a smooth transition. This continues past the initial days—during the first 90 days after going live, key members of the Grane Rx team remain onsite to work with staff.
In addition to working with staff members to ensure things start on the right foot, our team also meets one-on-one with residents or PACE participants. These meetings give residents the opportunity to gain familiarity and comfort with the expertise of our team.

Interested in learning more about the pharmacy services Grane Rx can provide for your Skilled Nursing Facility or PACE program? Call (866) 244-MEDS (6337) or reach out to us here.]]>

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